Testing Value for Money in FM Services and Contract Audit

UK Financial Services Office Portfolio

BWA were commissioned by the FM provider to benchmark the cost and quality of their major UK Insurance services client’s 35 strong property portfolio. The work also set out to identify opportunities for cost reduction and operational processes and service improvements. The commission also entailed auditing whether statutory compliance obligations were being appropriately documented and performance monitored. The FM services included: planned and reactive maintenance; cleaning; security; waste management; internal planting; grounds maintenance and pest control.