In terms of the facilities management consultancy, the procurement of the FM service delivery solution was one of the most challenging exercises we have undertaken to date. Not only did we face an accelerated OJEU procedure because of the Client’s imminent transition from the old building to the new building, we were also tasked with creating a “thin intelligent client” solution and consolidating service delivery with no pre-conceived designs/solutions. As a result, we developed an innovative procurement solution whereby initially, services were tendered as a hard and soft FM package, but BWA incorporated into the tender documentation a mechanism that would allow Ravensbourne (should a bidder prove to be best value for money on both packages) to turn the whole into a TFM contract including leveraging associated cost efficiencies, multi-tasking of operatives, etc.