Project Name: Siemens
Client: Siemens
Sector: Industrial
BWA Service: Facilities Management
Project Details: Following a review of existing service delivery, BWA made recommendations including a proposal for re-aligning service levels. Subsequently, BWA supported the Client in the procurement of the new FM contract, UK-wide, comprising circa 80 properties.
The particular challenges of this commission were to re-align the entire Client’s UK portfolio to adopt the standardised levels of service and to ensure adequate service provision coverage for the Client’s numerous locations. BWA used SLA scaling to facilitate more flexibility per location in terms of service delivery and developed change management proposals to help the client manage internal stakeholders.
